Method
Before we design anything, we assess how your clinic looks to a stranger searching on a phone: on Google, on your website, and in the journey between them. Every finding is tied to something a patient sees.
01The nine pillars
How many reviews you have, how recent they are, and whether the clinic replies — especially to the hard ones.
Every way a patient can reach you, and how many taps it takes: phone, WhatsApp, form, booking.
Whether your profile is complete beyond the basics: secondary categories, attributes, posts, answered questions.
Whether your site is modern, fast and works properly on the phone a patient actually uses.
Named dentists with credentials, real photos of the clinic, case studies, safety and hygiene protocols.
Where you appear when a patient nearby searches for a dentist or a specific treatment, not just your own name.
Whether a patient can tell in seconds what makes you different, with pricing and insurance stated clearly.
Whether your hours, address and services match everywhere, and the path from search to booking has no dead ends.
Whether your site answers the questions patients ask before booking, and stays current.
Each pillar is scored against a written rubric and weighted by how much it shapes a patient’s choice. The rubric and weights are how we work, so they stay with us. What you get is every finding, in plain language.
02Trust stages
Patients can find you by name, but little online helps a stranger choose you.
The basics are there. Gaps in trust or contact are quietly costing enquiries.
A strong presence with a few specific gaps worth closing.
Found, understood, trusted and easy to contact. The job is keeping it that way.
03Self-check
A quick, honest read on where you stand. If you want the real thing, we will run the full Scorecard on your live profile and website and show you every finding.
04In practice
One sharp reason to choose: comfort-first care for nervous patients, said in the first line.
WhatsApp with a prefilled message, tap-to-call and a six-question form, on every page.
Named dentists with qualifications and a written comfort protocol.
One signature procedure instead of a list of everything, with SHA/SHIF clarity and real price ranges.
The same details everywhere and a short path from first look to first message.
The smile-design process explained step by step before any talk of price.
We reply within one working day.