What we collect, and why.

This notice explains how The Preferred Clinic System™ handles information through preferredclinicsystem.com. We follow the principles of Kenya’s Data Protection Act, 2019: collect only what we need, use it only for the reason you gave it, and keep it safe.

When you send an enquiry

The enquiry form collects your name, clinic name, phone number, and, if you provide them, your email, town and message. It also records the page you sent it from and how you first arrived on the site (for example, from Google or a WhatsApp link), so we know which channels work. If you used the self-check, your answers are attached.

Form submissions are delivered to our inbox by Web3Forms, a form-processing service. We use your details only to reply to you and to prepare a proposal if you ask for one. We never sell them or add you to marketing lists.

Analytics

We use cookie-free analytics (Umami) to count page visits, the general type of device and browser, the referring website, and taps on buttons like WhatsApp and Call. It does not use cookies, does not build a profile of you, and does not track you across other websites.

WhatsApp, phone and email

If you contact us on WhatsApp, by phone or email, those conversations are handled by those services under their own terms. WhatsApp messages started from this site may include the name of the page you were on, so we know what you were reading.

How long we keep it

We keep enquiries for as long as we are in conversation with you, and for up to two years afterwards in case you come back to us, unless you ask us to delete them sooner.

Your rights

You can ask to see the information we hold about you, correct it, or have it deleted. Email preferredclinicsystem@gmail.com or WhatsApp 0799 476 799 and we will act within a reasonable time.

This is a general privacy notice and is not legal advice.